Please read the FAQ about technical
and billing issues before emailing us.
Most questions are answered
there.
Clicking on the paragraph headers should launch your email client.
Otherwise, our email is help@thorograph.com
General Questions
Use this link if you need more information about Thoro-Graph
and our products. If you are a customer, please include your real name and
login name
Please read the FAQ for answers to common
questions, especially billing questions, before contacting us.
TRACK CANCELLATIONS ARE AUTOMATICALLY REFUNDED TO YOUR ONLINE ACCOUNT USUALLY WITHIN 24-48 HOURS.
Download Problems
If you are having any type of download problem, use this
link. PLEASE, include all pertinent information;
EXACT error messages, your browser and OS versions, etc. Writing "I
can't download tomorrow's Belmont" won't help anybody.
If you get a blank screen, it's usually for one of two probable
reasons AND the fact you are trying to open the file directly from our website.
One problem is caused by known bugs in older versions of Acrobat and Internet
Explorer. Upgrading either or both will help. The other reason is that your
Internet Cache is probably full and there's another known bug in the lastest
version of IE and Windows causing the problem. It never hurts to clear your
cache by going to your browser and clicking on Tools-->Internet Options-->Delete
Files (under Temporary Internet Files). In either case, the best, immediate
solution is to first SAVE the file to your hard disk then open it in Acrobat. Internet
Explorer and the later Netscape versions offer you the option of opening
or "launching" the
file as soon as it's saved.
Note: If you get message "Can't Decrypt Document" You
MUST download the latest
version of Adobe
Acrobat from here.
Note for Netscape Users: When downloading, Netscape tries to add the
extension .php to the name of the file (eg aqu2099s.pdf.php).
When asked to save the file, just remove the .php from the
file name. We are working on this issue.
Note for MSN users: The newer versions of MSN Explorer do not allow you to download
purchased products. Instead, you need to use Internet Explorer.
If you need
immediate help,
you should consider calling us at 800-331-3778.
Credit
Card problems?
If you receive an error message while trying to purchase relating
to your credit card., please make sure the credit card on file is
current. You can edit your account from our Order Online page. Any
error messages you see are coming from the bank. We just relay
the information we receive from them.
Horse
Management Questions
If you are interested in learning more about Graph Racing
or our management services, contact us. DO NOT email
if all you want is a 'last number' on your horse UNLESS
you have arranged a fee structure with Jerry Brown.
We DO NOT give
out this information
for free.
Lost Password?
BEFORE you email us, you can retrieve your password by clicking
on the following:
Password Retrieval Form
Can't
view the Order Online page properly?
The page is optimized for the latest version of Internet Explorer.
There are some known display bugs in the latest version of Netscape
or Mozilla, but it does not effect functionality. Also, you
MUST login before you can select any products.
If you are still having problems, please use the alternate
system by clicking here.
|
