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| Thoro-Graph Frequently Asked Questions |
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What is Thoro-Graph?
Thoro-Graph publishes accurate performance figures (aka Speed Figures
or Speed Ratings) on a graph along with jockey, trainer, and pedigree
profiles, and our groundbreaking Thoro-Patterns.
Thoro-Graph provides high-tech management services to owners and
trainers and manages Graph Racing.
How much does it cost?
Thoro-Graph costs are $25 for the 1st product, $20 for the second,
and $15 for each additional product up to $120 daily maximum. Individual
races are $5 with a '"Buy 9 for the price of 5" discount. (Note: To receive the discount, you must purchase the 9 races in one transaction. eg. You cannot purchase 5 then come back later in the day and purchase 4 more.) The
discount will be reflected AFTER you select the 9th individual race.
There was a cancellation. Do I receive a refund?
Yes. Automatically, we pull out all the transactions for any track(s)
that cancels for whatever reason. However, if a track runs some of
the races before cancelling, we will often pro-rate
the refund. Please do not call the office unless your refund has
not been credited within 3 business days.
I downloaded the wrong race. Do I get a refund?
You're not alone if you download a race from the wrong day or the wrong
track or past posttime. Please contact us immediately. If the race(s)
have yet to be run, and this occurs during our regular office hours,
we can probably email you the correct race(s) right away without you
having to download them. This will also save the bother of dealing
with refunds.
Why is Thoro-Graph so expensive?
The cost of gathering information requires many man-hours of
work by on-track observers and office personnel. We have four variant
makers, a half dozen support staff, and about a dozen on-track observers.
Every piece of data is checked and rechecked. To prevent something as
simple as a typo of a final variant, we triple-check every figure before
it is printed.
What is a "sheet"?
A sheet is the term used for the page containing
the figures and other data for each horse. Samples are
available on the Introduction page.
What is Thoro-Quick?
Thoro-Quick is a condensed, graphical version of the full sheets with
selected statistics.. Samples are available on the Introduction page. There
are three horses per page.
What is Mini-Quick?
Mini-Quick is a condensed, non-graphical version. They contain the figures
and running lines. There are no statistics. An entire card is usually
contained in 8-12 pages.
What do the figures mean?
Each figure (aka number) represents a performance rating
calculated by using the time of the race, beaten lengths (a proprietary
formula different than generally used), ground lost or saved, weight
carried, and the effect wind may or may not have had on the time of
the race. The final figure is manually adjusted with a carefully crafted
track variant. The lower the number the better the race. With few exceptions,
there will be a figure for every race a horse has run past the four
years.
Why is there a box instead of a figure?
There are several reasons there may not be a figure.
1) The horse is a wheel-back and we haven't had an opportunity to make
his last number.
2) The horse raced outside North America and we don't have enough data
to make a figure.
3) In some cases, especially early 2YO races, there's not enough data
to make a solid figure. Unlike some of our competition, we're more
comfortable leaving a race blank rather than guessing based on unsound
methodology.
How is Thoro-Graph different from the competition?
The process from company to company in formulating raw performance
figures is remarkably similar. However, the way the raw figures are
crafted into the final figures you rely upon are radically different.
We believe each race on a card is a separate event and variants cannot
be guessed by using data from surrounding races or days. Tracks change
speed from one race to the next even if there isn't an apparent change
in weather conditions. One turn races and routes of two or more turns
cannot be tied together blindly by a common variant.
Why am I having downloading problems?
There's no easy answer to this question, but there's
usually a simple solution. One of the most common problems is the message "Can't
Decrypt Document" You MUST download
the latest version of Adobe
Acrobat from here.
If you get a blank screen, it's usually for one of two probable
reasons AND the fact you are trying to open the file directly from our website.
One problem is caused by known bugs in older versions of Acrobat and Internet
Explorer. Upgrading either or both will help. The other reason is that your Internet
Cache is probably full and there's another known bug in the lastest version of
IE and Windows causing the problem.
It never hurts to clear your cache by going to your browser and clicking on Tools-->Internet
Options-->Delete Files (under Temporary Internet Files). In either
case, the best, immediate solution is to first SAVE the file to your hard disk
then open it in Acrobat. Internet Explorer and the later Netscape versions
offer you the option of opening or "launching" the file as soon as it's saved.
Netscape/Firefox sometimes do not display our order page properly. It's
a known incompatibilty between those browsers and Javascript. We are looking into workarounds.
However, it does not affect the functionality.
Apple OS X (and earlier) with IE also has known issues
interpreting the latest javascript standards. Unfortunately, it does interfere
with the functionality. Some users have said Apple's SAFARI browser seems to
work fine. Again, we are testing workarounds. If you are a MAC stalwart, please
email us and we'll provide you with a MAC-only alternative.
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