If you have not been receiving promotional emails from Thoro-Graph, following are the most common reasons and solutions

Reason: You opted out of promotional emails
Solution: Log into your online account https://www.thorograph.com/secure/users.php?step=edit and check the box at the end of the line:
"Thoro-Graph makes announcements of special events and promotions only through email. We do not sell our list and you will only receive emails directly from Thoro-Graph. To stay informed, please leave this box checked to opt-in."
the click "Save"

Reason: Your information on file is out of date
Solution:
Log into your online account https://www.thorograph.com/secure/users.php?step=edit
and edit the email information and click "Save"

Reason: Emails are going into your Junk/Spam folder.
Solution: The emails need to be marked as "Not Junk/Spam" by checking the help section of your webmail host or the Help section of your email client.

Reason: Corporate Firewall is blocking our domain.
Solution: Consult with your IT Department.

Note: (this applies solely to your Order Online account and NOT your Ask The Experts Account.)

If none of these reasons apply, and you wish to receive Thoro-Graph announcements of special events and products, please send us an email by sending an email to
help@thorograph.com