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Re: Enhancing the Spa guest experience (689 Views)
Posted by: moosepalm (IP Logged)
Date: June 25, 2015 09:11AM

One thing that is being lost (in addition to trees) in this recent spate of Spa changes is a sense of egalitarianism that permeated at least part of the facility. As a denizen of the backyard, I was, on occasion, annoyed by the "tourists" and the amusement park vibe, but at the same time, I appreciated the fact that the sport and experience I love was able to be shared by people other than the Whitneys and hardcore racing degenerates like myself. I also assumed that, as had been the case for me, this kind of outing would serve as a gateway drug for many, and help stem the tide of attrition afflicting the sport, evidence of which is provided daily in the obit column.

I'm sure that some MBA metrics wonk has run the numbers for Chris Kay (my own eyeballing of the figures suggests the picnic table surcharge could add close to half a million to the coffers). Does that move the meter on the bottom line sufficiently to overcome concerns about keeping out potential new customers? There is no way to know that. For one family, coming on a Friday, Saturday and Sunday, that's now $160 that gets added to the trip expense. That will be a deal breaker for some. Of course, they wouldn't be adding to the bottom line of the handle very much anyway, but the problem is that they won't be replaced by those who will, because they're either already there, or have opted out of the live experience altogether. The casualties, however, might be to potential customers who may now never set foot inside the best race track experience in the country, which really makes it a growth issue. But, Chris Kay, like many CEO's, need only be concerned about the bottom line of the moment. Apres lui, le deluge.



Subject Written By Posted
Enhancing the Spa guest experience (1071 Views) FrankD. 06/24/2015 08:51AM
Re: Enhancing the Spa guest experience (682 Views) Niall 06/24/2015 11:38AM
Re: Enhancing the Spa guest experience (665 Views) richiebee 06/25/2015 07:13AM
Re: Enhancing the Spa guest experience (689 Views) moosepalm 06/25/2015 09:11AM
Re: Enhancing the Spa guest experience (533 Views) gowand 06/25/2015 09:59AM
Re: Enhancing the Spa guest experience (591 Views) PapaChach 06/25/2015 10:14AM
Re: Enhancing the Spa guest experience (618 Views) miff 06/25/2015 10:40AM
Re: Enhancing the Spa guest experience (503 Views) Topcat 06/25/2015 02:30PM
Re: Enhancing the Spa guest experience (664 Views) miff 07/09/2015 11:00AM
Re: Enhancing the Spa guest experience (554 Views) FrankD. 07/09/2015 11:42AM
Re: Enhancing the Spa guest experience (564 Views) miff 07/09/2015 11:52AM
Re: Enhancing the Spa guest experience (588 Views) richiebee 07/09/2015 01:06PM
Re: Enhancing the Spa guest experience (557 Views) FrankD. 07/09/2015 03:01PM
Re: Enhancing the Spa guest experience (606 Views) miff 06/26/2015 06:17PM
Re: Enhancing the Spa guest experience (626 Views) P-Dub 06/26/2015 07:03PM
Re: Enhancing the Spa guest experience (647 Views) miff 06/27/2015 10:02AM
Re: Enhancing the Spa guest experience (592 Views) jerry 06/28/2015 11:23PM
Re: Enhancing the Spa guest experience (632 Views) miff 06/29/2015 05:26PM
Re: Enhancing the Spa guest experience (576 Views) miff 07/12/2015 08:53AM
Re: Enhancing the Spa guest experience (581 Views) moosepalm 07/12/2015 09:42AM
Re: Enhancing the Spa guest experience (572 Views) FrankD. 07/12/2015 10:05AM
Re: Enhancing the Spa guest experience (637 Views) Topcat 07/12/2015 11:05AM
Re: Enhancing the Spa guest experience (603 Views) Topcat 06/27/2015 07:53AM


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