All,

We've uncovered a few issues with NYRA Bets Key Account Desk not getting emails correctly, which had to do with some outages they they experienced at Belmont. Please give it another try; they really are doing their best to respond quickly and work creatively to find solutions for sign up, funding, rebate, and concierge questions.

Apologize for some of the deflected emails, we believe that they'll all get through now. For the record, I am cc'd on all incoming emails sent to the KAD, and I'll be working with them to ensure that all of our guys are given the personalized attention they has been promised.

Again, their contact info:


Email: thorograph@nyrabets.com
VIP Direct Line: 855-NYRA123 (855-697-2123)
Hours of Operation: TU-SUN 9:30 AM - 5:30 PM ET

Thanks,

TG Jeff