A reference point is only arbitrary until it becomes commonly used. Then it becomes a standard, and changing it does nothing but confuse. What would you think if the weatherman all of a sudden starting adding 5 degrees to the temperature he quoted? The only way to get used to it, would be to mentally subtract the 5 degrees off the quote to get a 'feel' for what it really means.

If the figs are legitimately falling, it would be nice to keep the historical perspective. If there is another reason for the slide, it would also be nice to keep track of it as a reminder of the need for further enhancements to your process.

That's about all I have to say on the subject, as I am only a piddling customer at this point. I was just trying to get a feel for what the rest of your users thought about the change. (Maybe you already covered this in the survey you took a while back, and feel that it will not have a negative impact on your business.) In any case, it is your business - and I appreciate your timely response (instead of a delete) to a somewhat sticky post.

Signed, Fbtz Hpfs
(that's Easy Goer with each letter arbitrarily incremented up one spot!).