NCT,

The lines were OK, but I had some specific complaints that were relevant to me. I don't mind dealing with tellers when I am betting win and place because it's quick and simple to call them out and check the ticket. When I'm betting lots of combinations of exotics I prefer the machines because I can think while pressing the screen, see exactly what I have, turn the pages of my program and think some more etc... That's more difficult dealing with the tellers.

THey have a very unsophistcated group of players there on BC day. So I can see why they would want to stress an increase in the number of tellers a great deal. Most of the non-regulars would go into a coma at the machines. They did have a huge increase in tellers. More than enough to handle the betting load. However they also reduced the number of machines. There were still plenty of empty betting banks where they could have put the machines and satisfied both types of customers. Instead I often found myself being uncomfortable behind a few real beginners worrying about whether I would get to the teller/machine in time and whether or not he was going to screw up all the combinations I was calling out, whether I would miss some etc...

Everything worked out fine, but I think it could have been a little better.