To make it even worse, their last press release makes it seem like they paid the consolation for the late pick 4. Perhaps Twinspires is the problem?

https://www.bloodhorse.com/horse-racing/articles/275621/tampa-bay-downs-outlines-decisions-amid-tote-problems

"Customer satisfaction and trust are at the foundation of our business, and anything that erodes that needs to be addressed," Berube said. Is that a joke?

He added that the decision to pay off on multi-race wagers, such as Pick 3s, Pick 4s, and Daily Doubles, by stipulating "ALL" winners of the 11th and 12th races was made in accordance with Florida pari-mutuel statutes, which are similar to nationwide standard rules whereby "no contest" or "no race" designations dictate awarding "ALL" runners as the "winners" for such legs.